22 questions & answers about Scup Social:
How do I measure the influence of my monitoring over a particular month? In the filter of Relationship tab, can you only filter on a scale of days (15, 30 etc.)?
At the present, the automatic option for users to measure the influence on the Relationship tab is limited. Thus, it is only possible to measure it using a parameter based on days. The solution is to make a monthly export in CSV and build a database. So if you need to identify the influencers of a specific period, you will have registration filed and will not take the risk of being without the information.
I would like to close some searches, since some projects were completed. If I do it, I will also lose the reports of these searches?
You can stop a search and keep the historical, ensuring the visualization of the reports. In this case, you should pause the searches of the monitoring, which stops to collect, but ensures the storage of everything that was collected for up to 2 years. If you delete a search or even eliminate the monitoring, the historical will be deleted from our database and you cannot recover the data.
What is the limit of comments that Scup collects on a wall on Facebook?
Scup monitors all the comments of the last 50 posts from a wall. If a user comments on any post that is not among the 50 recent posts from that wall, Scup will not collect the comment. Because of this limitation imposed by Facebook, the only way to verify, which comments were made on the posts that are not among the last 50 ones, they are directly on the wall.
How to monitor a specific blog by Scup?
You can monitor a specific blog by feed. Enter: Settings> Searches> Add new Search>WordPress or RSS> Include URL from the feed. Most blogs present the icon of signature from RSS in the spotlight, but some interfaces only bring the field “Sign up” with no graphic representation at the bottom. When you do a search on Scup on WordPress, information as visualization and users that mention the BLOG the most are available on the relationship tab.
What is the difference between pause and delete a search?
When you pause a search you stop to collect items, but you keep the track of the collection, in case you need to query this data later. When you delete a search, the whole historical is deleted from the system and this information cannot be retrieved. Remember, a paused search is not counted in your plan and the collected items will be the historical on its anniversary.
I created a monitoring and would like to invite some people to participate. When I invite a collaborator, can I assign a profile so, it performs a specific function in the monitoring?
When creating a monitoring, you can add collaborators by assigning a specific profile for each one. There are six types of profiles of collaborators, each one with its own particularities. You can, for example, invite a visitor to view the monitoring, without making any change or an administrator with full control of settings. You can edit the permissions later, if you want to change the collaborator’s profile. To invite people to edit profiles, just go to SETTINGS> COLLABORATORS in your monitoring.
How do I generate a report with data from my monitoring?
Besides, Scup Reports tab, which already builds ready graphics based on the selected filters, you can export your data in CSV format and create your report in Excel. You can filter the items you want to export directly to Scup Monitor, segmenting information according to your need. The options to filter the items are: Keywords, Date, Registered Searches, and Publications. Get more details on a special post on our blog.
How do the connected integrations to Scup work?
Scup has eight integrations (complements), that aim is to expand the collected information and facilitate the day by day in the monitoring. The integration work independently using its own results and rules. How? When an external program is integrated to Scup, it uses the same rules, parameters, and results of the original media. In other words, if I shorten a link with Bit.ly, Scup will not create any special report, but will store the link and redirect it to its own site with Bit.ly, which metrics are displayed.
The integrations have their own characteristics and it is important to understand what the function of each one in the monitoring is and how they work. To use the integrations on Twitter, Facebook, YouTube, Zendesk, and shorteners Bit.ly and Goo.gl, you must have an account in the registered media within your monitoring. The result from Klout and Peerindex is automatic.
Twitter: publishing and scheduling posts, answers, search for mentions, and receiving direct message
> Information about Twitter: http://twitter.com/
Facebook: publishing and scheduling posts, answers
> Information about Facebook: http://facebook.com/
YouTube: publishing of video on YouTube
> Information about YouTube: http://youtube.com/
Zendesk: creation of Ticket on collected items from a Twitter search
> Information about Zendesk: http://zendesk.com/
Klout: influence of users on the networks
> Information Klout: http://klout.com/
Peerindex: influence of users on the networks
> Information about Peerindex: http://peerindex.com/
Bit.ly: shortener in the monitoring
> Information about Bit.ly: https://bitly.com/
Goo.gl: shortener in the monitoring
> Information about Goo.gl: http://goo.gl/
Is it possible to create an alert from 15 comments about a topic on Twitter, for example?
You can register a rule to receive an alert via e-mail from a parameter, based on a pre-defined minimum number. It is possible to receive alerts to a minimum number of followers, RTs to Twitter, YouTube views, and mentions for blogs.
I realized that Scup has a URL shortener. Is it possible to customize it to unique links of our brand?
Scup has a URL shortener to facilitate the publication of links on Twitter and Facebook from the tool (scup.it). Developing an extensive shortener, customized and with specific metrics is not Scup focus. Therefore, it is not possible to customize with unique links or display specific graphics. Besides, Scup shortener, you can integrate Google shortener (goo.gl) and bit.ly in the monitoring and enjoy the results that they offer.
How does the collection of comments of publications from Facebook work?
The indexing of the comments on the collected items in the searches on Facebook uses as a basis the last 50 posts. In other words, a collected publication by Scup will index the comments while they are among the first 50 ones in this search. After that, the indexing of the comments will not be updated. We are temporarily increasing that number in the experimental stage, for the last 100 posts, but we cannot guarantee that will always remain so. Scup depends on the results provided by Facebook API to index the comments on the collection.
I need an annual report with the total number of publications and retweets, but my monitoring was recently registered. Is there any way to get this data?
It is not possible to collect retroactive items. To be able to measure the total number of publications, retweets, and generate an annual report, the monitoring must have been running since the beginning of the year. There is a limitation from Twitter relate to API historical data storage, channel where the search of Twitter works. The retroactive result on Twitter is quite low – in general, up to 1500 publications from the last 7 days – and should not be considered as baseline and monitoring.
There is a Twitter profile that has the same name of my brand. Can I block the publications of this profile by using a rule?
Yes, you can block the publications of a specific profile in the monitoring. When you create a monitoring is common to find such a coincidence, mainly if your search term is generic. To block the collection of a specific user you must create a rule per TEXT> USER>IGNOREITEMS. That way, you do not compromise the collectation and refine the results of your search.
I need to analyze last month on Twitter. Can I monitor retroactive items?
It is not possible to monitor retroactive items. The monitoring starts from the creation date of the searches. When you register a search, the system automatically returns some recent items, but it is a small number and little significant to the analysis.
I have already got some keywords in my monitoring, but did not create any rule or tag. If I create a tag now, it will be valid to the earlier dates and will appear when extracting a report?
At first, it is important to understand how the tags and the rules within a monitoring. They are used to segmenting your collection. The rules automate some functions to facilitate the monitoring. When creating a tag, it will be available in your monitoring and you can work on old items.
You can create tags along the monitoring as needed. Remember that you can create a rule for tagging or segmenting old items – Scup allows a retrospective action up to 25 000 items. To extract a report with information about the tags, it is necessary that the items have been previously tagged in the monitoring. The report of raw data exactly converts the actions that had the items on the monitor.
Why at times the common search on Twitter overcomes the one on Firehose with collected items?
The collection of different numbers of items is explained because of the language. Firehose checks whether or not the tweet of a certain language in a different way from a search on Twitter. This can make it to bring items that the other cannot. The Firehose only says that the tweet is a certain language when you have a high “degree” of certainty. The small tweets bring more difficult to identify the language.
The Scup has an alert system monitoring (e.g., if any mention is made by a user with an X number of followers, do I get an alert by e-mail)? If yes, how to set it?
Scup has a specific rule for scope. This means that a rule you can register to receive an alert via e-mail from a parameter, based on a pre-set minimum number of followers. Scup has a specific rule for scope. This means that you can register a rule to receive an alert via e-mail from a parameter, based on a pre-set minimum number of followers on Twitter, rewets, mentions in blogs, and visualization on YouTube. To register the alert, just go to SETTINGS> RULES> ADD NEW RULE> PER SCOPE and determine the parameters you want to use. Important: a) the registration of scope rules only works for those who have contracted scope and b) you can only register one email at a time.
I would like to have a monitoring on Orkut, but I realized it is necessary to have ID from the community. I intend to search the entire Orkut and not only a specific community. Is it possible?
There is a limitation of Orkut, which makes this action impossible due to issues of indexing and privacy. Therefore, it is not possible to register a general search to collect information throughout Orkut. Searches on Orkut can only be run from a specific community. The result of the collection is the topics of this community.
I want to monitor a generic name, as the word At&T, but I’m having problems with the results. What can I do to collect more specific items?
The best way to refine a search and collect more specific mentions to general terms is to use the command the media in which you are accomplishing your searches. Each site has an own search system , with its peculiarities and functional acronyms, so it is important to know how each media works to get the best time to build a search expression. To facilitate your work, you can register searches in the monitoring that associate the name of the brand with some service offered by it. For example: AT&T + cell.
Can we retrieve the historical from an excluded search?
No. Before deleting a search is important to be sure of the action. When removing a search, the entire historical of the collection is also removed from our database. To stop the collection of a search, just pause it. Thus, the items will no longer be collected. Remember, the historical will be stored for two years.
I noticed that my monitorings are collecting some results, I consider irrelevant. How can I correct it?
Scup is a monitoring tool that works as a proxy for information. This means that it browses in the social media all the content related to the search, you have registered on the platform. If you submit a very generic word like “lightning”, then your monitor will collect items with the expression “lighting effects”. To stop receiving this type of mentions, you can create a rule to ignore the text with the expression. In the post, we teach how to create this rule. For understanding more about the logic of social media search and optimize your monitoring is essential to read this other content published on Scup Blog.
I use my Twitter account to answer users in the monitoring, but cannot send a Direct Message (DM). Is it possible to send a Direct Message when answering an item?
Yes, Scup follows the rule of DM from Twitter. This means that you can answer to an item by DM if the user is following your profile. To answer by DM, just add d and profile’s name without @. For example: a DM to profile of @ scup_ it would be as follows: d scup_
More questions? Sent them to help@scupsocial.net
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